Getting Started

How do I login?

• Check your email 
  • You should have received an invitation to access the Nliven Ticketing System. If you have not received this email, contact the Venue Owner representative
• Create a password
  • After receiving your email, go to nliven.co/admin to create a password. Click “Forgot Password” if you’ve forgotten your password and need to create a new one in order to log in.

How do I add a new user?

• If you need to create a new user for an Agent, please have the authorized Agency representative contact the Venue Owner representative.

What are Accounts?

• Each venue owner has a unique Account in Nliven. 
  • Example: Broadway Direct (venue owner Nederlander) and New Amsterdam Theatre (venue owner Disney) each have a unique account.

Do I need different logins for different accounts?

• • No, you only need one login to access multiple accounts
  • If you do not see other accounts, contact your administrator to ensure they have the right email address

How do you switch between Accounts?

• • To switch between accounts, click the arrow in the top left hand corner of the page next to the Account Name. You will be presented with a list of Accounts to which you have access.

How do I switch between shows in one Account?

• On the “Request Tickets” tab, you’ll be able to select “Request Tickets” from each of the available shows for that Account.

Who do I go to if I have a question?

• Most questions can be answered in this FAQ. If you need further assistance, please email.
• Contact the Venue Owner if you need access to Nliven (Andrew Michaelson or Nick Falzon)
• If you have any specific questions about your request, message the Box Office via the messaging feature on your request detail
• If there’s a question about how to use the system, email gsafeedback@broadwaydirect.com