What is the blue bubble that appears on my dashboard?
- The blue bubble represents the message(s) you have received from the Box Office. It is important to read these messages as quickly as possible because they should always be in reference to the status of your requests.
- The goal is not to have any outstanding messages.
How do I get rid of the blue bubble?
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- Once you have thoroughly read a message from the Box Office, you can check the “Message Read” box in the “Messages” section of the request to make the numbers disappear.
What is the orange bubble that appears on my requests dashboard?
An orange bubble signifies a message having to do with a Modification request. It is especially important to address these messages as quickly as possible to promote good communication between yourself and the Box Office.
How do I get rid of the orange bubble?
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- The Box Office must either Accept or Deny your modification request.
How can I search for a request?
- You can search by Client Name or request ID or filter by agency member, payment due dates, event series, and event dates.
Do my request numbers copy across accounts?
Example: Is there a request #3012 in both Broadway and Disney?
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No, each request regardless of Account will always be given a unique request number.
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