From the Nliven admin home page, hover over the "Events" tab in the left-hand navigation menu. Select "Event Templates". Find the Event Template you would like to edit. Click "Edit Template" to the right-hand side of the event name. You will automatically be taken to the “Event Template” settings page.
The Settings Tab: Here you can configure basic event and Imaging information, purchasing options, hard and digital ticket text and select payment functions. You can select unlimited marketing opt-ins to appear in the customer purchase flow. Event email information and invoice setup text is also configured here.
Settings: Basic Info Tab
When you “Create New Template” in the Nliven Admin “Event Template” Set Up page, some of the information below will pre-populate. Click the blue pencil "Edit" icon on the far right-hand side of the page to adjust any field.
Event Info
Event Template Type: Preset based on Type chosen during Event Template creation.
Event Title: This is the Event/Show Title.
Display Name: This can be different from the Event Title. It will appear over the Banner Image (left) on the tickets page (see below example).
Event Code: This is the URL code for the run of the event/show. This will pre-populate if created during the “Event Template” setup.
Event Type: Internal use. This does not appear anywhere.
Event Description: This box is used to give a synopsis of an event. It can be accessed by clicking the info icon in the bottom right-hand corner of the Banner Image on the customer tickets page (see below example). It also populates when logged in as an Agent on the Group Sales Agent Module "Request Tickets" page, when you hover over the info
icon on an event template.
Event Template Alert: This alert will appear to the customer in a blue banner across the top of the tickets page. When the customer clicks on the banner it will present a box containing the alert messaging (see below example) and the Event Description. After the banner has been clicked, the Event Template Alert can still be accessed at the info icon in the bottom right-hand corner of the Banner Image. The Alert message can also be accessed through the info
icon at the “Sell Tickets” tab and House Seats requestor page.
Note: If a specific event has an Event Alert Override configured - this will display in place of the Event Template Alert. Further details provided on the Create/Edit an Event Page
Required Acknowledgement: Toggle on (blue) to require the customer to acknowledge the Event Template Alert before they can proceed from the Basket to the Checkout Page (for web sales only).
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Venue
Venue: A Venue is assigned to a template during the Event Template creation stage. The selected Venue will populate here. To manage Venues, click on the “Manage Venues” link next to the venue name.
Venue Configuration: Contact the Ticketing Services department to change a venue configuration after initial Event Template creation.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Images
See Images Required for Account & Event Template Setup page for detailed examples and usage of images below.
Banner Image (652X306): Will appear externally in the top left-hand corner of the tickets page and at the top of all Event Template-associated emails to the customer if a Large Logo Banner image has not been uploaded. Internally it will appear at the “Sell Tickets” tab. This image should not include any text.
Poster Image (400X400): Will appear externally at the Basket Page. This image can include event series-specific text.
Background Image (1440X1024): Will only populate if “General Admission Mode” is toggled on at Event Template creation. It will appear on the tickets page behind the Price Level ticket selections masked by a 90% white layer. It should not include text.
Large Logo Banner Image (1400X680): Will appear at the top of all Event Template-associated emails to the customer. This image can include event series-specific text.
Images can be added at any point of the build. Save all edits by clicking the blue “Save” button at the top of the page.
Settings: Options Tab
Fields below are generated after the initial Event Template Creation. Click the blue pencil "Edit" icon on the far right-hand side of the page to adjust any field.
Purchasing
Consumer Event Selection: Choose whether to utilize the “Event Calendar” (default) or “Event List” on the customer tickets page. When selecting the "Event List" option, you also have the ability to hide the “Event Name” and/or the “Alternate Event Name” on the event pills (further details on these fields are available in the Create/Edit an Event page).
Below is an example of the Event Name displayed and then hidden.
Event Name (Default setting)
Event Name (When "Hide Event Name on Event Pill" is toggled on)
Ticket Value Display: This option only applies to the customer tickets page and the “Sell Tickets” tab. Choose to “Include Fees” (default, see below example) to allow the ticket price you initially display to the customer on the tickets page to include fees. Select "Don't Include Fees" to allow the ticket price you initially display to the customer on the tickets page not to include any fees.
Ticket Value Fee Message: If you would like a fee description to appear in a breakout box when a customer hovers over a seat on the customer tickets page, enter a message associated with a specific fee here.
Delivery Method Plan: Choose the Delivery Plan that you would like to apply to events built using this template. Delivery Plans can be changed after initial Event Template creation. Click on the “Manage Delivery Plan” link to the side of this option. This will take you to the “Account Settings - Delivery Plan” tab. Further details are provided in the Create/Edit Delivery Plans & Delivery Methods page.
Credit Card Statement Descriptor: This description will appear on a customer's credit card statement after purchasing tickets for Events built using this Event Template.
GL Code: General Ledger Codes can be added to Event Templates, Products, Delivery Methods and Individual Fees. They can also be added to Webhooks. They appear in the Transactions V2 Report and Order Items Download.
Basket Expiration Timer (minutes): Choose web sales basket expiration time in minutes. The expiration timer defaults to 15 minutes.
Max Tickets Per Order: Choose the maximum number of tickets a customer can purchase per order. This defaults to 12 tickets. This rule does not apply to Admin purchasing tickets at the “Sell Tickets” tab.
Over Max Ticket Limit Message: Include a personal message for the customer when they attempt to choose more than the maximum ticket limit.
Sold Out Header: Default sold out text is displayed as: “Event Sold Out”. To include an alternative message, enter text here. If the field is left blank, the event sold out error header the customer sees on the tickets page will be blank.
Sold Out Message: A default message is generated saying: "Tickets to this event are no longer available." To include an alternative message, enter text here. If the field is left blank, the event sold out error message to the customer on the tickets page will be blank.
Ticket Availability Indication: This section enables the traffic light availability display in the customer web flow.
Green = Good Availability
Yellow = Medium Availability
Red = Low Availability
The ratio at which each availability level is triggered can be set per sales channel. For example, the Point of Sale can be different to the web sale channel. This option defaults to toggled off for newly created event templates. Toggle on (blue) to enable.
- Select the Sales Channel you want to view the Availability Settings for.
- You will see the relevant Green, Yellow and Red availability calculations.
- Calculations are based on Open seats vs Net Capacity *Venue Capacity minus Kills.
- This availability setting displays green, yellow, or red for each event at the "Sell Tickets" tab and on the customer tickets page.
- Use the drop-down menu to toggle between sales channels and view the associated ticket availability ratios.
- Click "Edit" next to the drop-down menu to adjust the thresholds for each sales channel.
- Clicking "Edit" will allow you to change the High Availability and Low Availability ratios. Altering these will automatically calculate the “Medium Availability” percentage.
- Click the blue “Save” button to save the adjusted settings.
Availability Indicator Display Name Overrides: Toggle this option on to customize the text used for High, Medium, or Low Availability.
Apply Tags To Customers: Client tags are used for membership purposes and marketing tags for building customers’ CRM details. Tags may be useful when segmenting data using data integration tools. Further details on Customer Tags provided in the Customer Tags - General, Membership & Marketing Opt-Ins page.
Require Recaptcha: Toggle on to enable Recaptcha. Not currently functional.
Show Promo Code Box: Toggle on (blue) to display the “Enter Promo Code” box on the customer tickets page. This box allows a Promo Code to be entered during the purchase flow. Promo Code instructional text can be entered within a Promo at the "Pricing"→ "Promos" tab. Further details provided at the Create/Edit Promos in an Event Template page.
Collect Email if Sold Out: Toggle on (blue) to capture the email addresses of customers who are interested in being notified if additional tickets for a sold-out event become available. This customer email list can be downloaded as a CSV file by finding the Event Template-associated Event in the Event List, accessing the “Reports” drop-down menu for that Event, and selecting “Ticket Notifications”.
Limit Display of Seats per Price Level per Section: Toggle on (blue) to enable this feature on the customer tickets page. This will limit the number of seats available on the public web flow. This function allows a performance to display as busier than it may be, on customer-facing pages. The box office will see an accurate number of seats available in the “Sell Tickets” section. This allows a venue to manage the amount of inventory that is going up on to the web at any given time.
Number of Seats Displayed: This field populates after toggling on “Limit Display of Seats per Price Level per Section”. Enter the number of seats to display per Price Level. A suggested number of seats: 20/30.
Global Head & Body Scripts: This section is for scripting Google Tag Manager Cookies, Tik Tok, Facebook Pixels etc. It is a scripting field that needs coding. To track tags, paste head scripts here. This applies to all customer purchase pages. TixTrack does not create the coding for this section. Please provide the coding to enable tracking.
Confirmation Content Top: Paste confirmation page content here; only affects customer purchase confirmation page.
Confirmation Content Bottom: Paste confirmation page content here; only affects customer purchase confirmation page.
Confirmation Scripts: This section is for scripting Google Tag Manager Cookies, Tik Tok, Facebook Pixels etc. It is a scripting field that needs coding. To track tags, paste confirmation page scripts here. This only affects the customer purchase confirmation page. TixTrack does not create the coding for this section. Please provide the coding to enable tracking.
Custom Header CSS: Paste custom header CSS here; affects consumer ticket selection pages and consumer purchasing pages.
Future Event Template: Only applicable if combining two Event Templates into one link for web sales; contact the Ticketing Services department for further details.
Past Event Template: Only applicable if combining two Event Templates into one link for web sales; contact the Ticketing Services department for further details.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Default Promos
A default Promo is a default price that is assigned to a ticket when a customer buys from any sales channel without adding a discounted rate. For example, if a customer does not pick up a Promo during a standard web sale, the ticket will default to this price (this is often a full-price ticket). Each sales channel can have its own default price. Default Promos are used in conjunction with fees, levies, taxes etc. This allows the default price (ie, full price) to pull the Fee Set information into a ticket price during a sale, and is useful for tracking purposes.
A default Promo may be configured on a series of Events to enforce one set of fees for one period of Events and another set of fees for a subsequent set of Events. If a web consumer has access to a separate discounted Promo for two of their four tickets, the other two tickets will automatically be reserved with the default Promo applied.
Additionally, multiple default Promos can be configured. Nliven will try to apply the first default Promo in the comma separated list in the Event Template Settings and then try any subsequent default Promos in the list.
This must be set up using Fee Sets and Promos/Promo Rules (further details provided in Create Fee Sets/Fees in an Event Template and Create/Edit Promos in an Event Template pages).
Click the blue “Edit” pencil icon to the right-hand side of the section. Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Tickets
Here you can add bespoke text to tickets associated with this event template (PDF ticket example below). Click the blue “Edit” pencil icon to the right-hand side of the section.
Text Lines 1-3: This text will appear on hard tickets, PDFs, and Email tickets. It can also be customized at an event set-up level. Further details are provided on the Create/Edit an Event page.
Hard Ticket Event Name Lines 1-2: This text will appear on Hard Tickets. It can be customized at the event set-up level. Further details are provided on the Create/Edit an Event page.
Top Tip : Text entered after events have been created from this event template will not apply to the currently active events unless the bulk edit events tool is used. For further details visit Bulk Edit Events page. Text entered here will automatically apply to newly created Events from this Event Template.
Ticket Template Plan: this plan is used to create ticket plans when printing physical tickets. This field populates if a custom Ticket Template Plan is configured in "Account Settings" → "Custom Tickets" → "Ticket Templates" for printing hard tickets. Further details are provided on the Edit Custom Tickets - Ticket Templates & Ticket Values page. Click on the “Manage Ticket Plans” link to the right-hand side of this option to select, create or edit Ticket Template Plans.
Ticket Value Plan: this plan is created to customize the fields that appear on a print at home ticket (PDF). This field populates if a custom Ticket Value Plan is configured in "Account Settings" → "Custom Tickets" → "Ticket Values". Further details are provided on the Edit Custom Tickets - Ticket Templates & Ticket Values page. Click on the “Manage Ticket Plans” link to the right-hand side of the ticket template plans option to select, create or edit Ticket Value Plans.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Digital Wallet Tickets
Here you can customize digital wallet ticket settings. Click the blue “Edit” pencil icon to the right-hand side of the section.
Enable Apple Wallet: Toggle on (blue) to turn on functionality. An event template Digital Wallet Hero Image, Apple Wallet Logo, and all product images must be uploaded to use this functionality. An error message will notify you if Apple Wallet images are missing.
Enable Google Pay Pass: Latitude and longitude must be added to a venue's general settings to enable Google Pay Pass. Toggle on (blue) to turn on functionality.
Background Color: Choose from color wheel.
Text Color: Choose from color wheel.
Label Color: Choose from color wheel.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Payments
Click the blue “Edit” pencil icon to the right-hand side of the section.
Enable AfterPay/ClearPay: Toggle on (blue) to turn on functionality.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Inventory
Click the blue “Edit” pencil icon to the right-hand side of the section.
Use Allocated Ticketing: Toggle on (blue) to turn on functionality. This option is only applicable if Nliven will be interfacing with an external ticketing system for inventory. Contact the Ticketing Services Department for further details.
When toggled on (blue) the following fields will appear:
Generate Tickets: Toggle on (blue) to turn on.
Seat Inventory Controlled by the External System: Inventory is coming from an API connection.
When Allocated Ticketing is toggled on, the Sync Settings Section will also appear: This section is configured by Ticketing Services.
Export to Tix Track Pro- Toggle on (blue) to export Event Template/Performance data from Nliven to Nliven Analytics (TixTrack Professional). Contact the Ticketing Services department for further details.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Group Sales
Click the blue “Edit” pencil icon to the right-hand side of the section.
Enable Group Sales: Toggle on (blue) to turn on functionality. This option is only applicable to clients who use the Group Sale Module.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Marketing Opt-Ins
Displayed Marketing Opt-ins: are created as Customer Tags at the Account level (further details provided in the Customer Tags - General, Memberships & Marketing Opt-ins page). Click the blue Edit pencil icon to check the opt-in box. Check the boxes of the Opt-ins you would like to appear in the customer purchase flow.
Save all edits by scrolling to the top of the section and clicking the blue “Save” button.
Aggregate Ticket Limits
Aggregate Ticket Limits: allow an Admin to set the maximum number of tickets a customer can purchase per Event Template during a selected time period via selected sales channels. This feature gives you control of ticket numbers to ensure people can not block buy tickets.
The aggregate limit is enforced for all orders placed after it is turned on. This means that whatever the customer purchased prior to that time has no bearing on the limit set.
- Select the event template you would like to work on.
- The “Settings” screen will open. Select the “Options” tab.
- Scroll to the bottom of the screen. You will find the Aggregate Tickets section.
- To enable editing of Aggregate Ticket Limits, first, click on the “Edit” pencil icon to the right of the screen.
- Toggle on “Enable”.
- Select the Sales Channels to include.
- Click on Add Period. Select start and end dates. For example, between these dates, people can only buy a maximum of 2 tickets. This will ensure people are not buying more than 2 tickets. The period start and end dates refer to the event dates that qualify for the ticket limit, not the order date. There is no timestamp on the front end for when the feature was turned on and there are no logs for this in the database at present.
- In the example below, a customer would not be able to purchase more than twelve tickets across events between April 4 and April 30 2023 via all sales channels.
- Click the blue “Save” button. Or “Cancel” to remove data.
Here you can add text to customer emails related to their purchases of specific Events. This text will only appear on emails using the Event Template you are working on.
Click on the pencil icon to the right of the email name. Enter event-specific information. When used the content will be applied towards the top and bottom of an email.
Click the blue “Submit” button to save the changes.
Top Tip : To manage emails that are account-specific, click the blue “Manage Account Emails” link at the top of the information table. This link will open up the Edit Email Content section under Account Settings. Here you can edit email templates on an account level and send test emails.
Email Event Info
This information can be entered using HTML or plain text. It will appear in ALL event template-associated emails toward the bottom of all emails.
Click the blue “Save' button.
Pre & Post Event Emails
To configure the sending of Pre and Post Event emails click the edit pencil icon to the right of the screen.
- A Pre Event email can be sent to customers a number of days, hours, minutes, months, or weeks in advance of an event. The “Event Date” (start date) entered during the creation of a new event template is the date used as the marker as to how many days etc before this event that an email will be sent.
- A Post Event email can be sent to customers a number of days, hours, minutes, months, or weeks after an event. The “Event Date” (start date not the end date) entered during the creation of a new event template is the date used as the marker as to how many days etc after this event that an email will be sent.
- If the value entered is "0", a Pre or Post Event email will not be sent.
- In order for the Pre Event email to have the proper content like the following (includes "Tickets" summary section, etc.), HTML text must be entered into the “Pre Event” custom text field (under “Emails”, individual email customization fields described above).
- In order for the Post Event email to have the proper content HTML text must be entered into the "Post Event" custom text field (Under "Emails", individual email customization fields described above). Change all pre-event content to post-even dialogue. For example, "PRE: We look forward to seeing you at the show" could simply be changed to “POST: Great seeing you at the show".
Click the blue “Save' button.
Pre & Post Event Emails HTML Tips and Suggestions
Nliven offers the abililty to create custom Pre & Post Event emails at an Event Template Level.
For further information please see the Edit Event Template - Settings Tab page.
Coding in HTML allows you to dynamically pull through information into your email template from the Nliven Database. Fields such as patrons first / last name, name of event, venue name and date/time of event are all configurable.
You are also able to create “Click here” links - these can point to a URL of your choice, for example to pre order drinks/merchandise or to conduct a post event survey.
In the example below you will see how the data can be displayed within the body of the email.
Within your HTML editor you will need the following specific code snippet at the start of your HTML coding - this coding allows the data to be retrieved from the Patron’s order in Nliven.
@{ var orderItem = Model.EventOrderItems[0]; }
You can then create personalized communications using details from a customer’s order.
Patron’s First Name: @Model.FirstName
Patron’s Last Name: @Model.LastName
Patron’s email address: @Model.Email
Venue: @orderItem.LocationName
Event: @orderItem.EventName
Performance Date/Time: @orderItem.EventLocalDate
Depending on your region you are able to display the Date/Time in a specific layout - our example is in UK format.
Our example HTML coding is shown below:
@{var orderItem = Model.EventOrderItems[0];}
<h2 style="text-align: center;">We look forward to welcoming you to our theatre!</span></h2><br>
<div align="left"><p>Dear @Model.FirstName @Model.LastName,</p><br>
<p>We're looking forward to welcoming you to the strong>@orderItem.LocationName</strong> on <strong>@orderItem.EventLocalDate.ToString("D", System.Globalization.CultureInfo.GetCultureInfo("en-GB")) at @orderItem.EventLocalDate.ToString("t", System.Globalization.CultureInfo.GetCultureInfo("en-UK")) </strong> for the performance of <strong>@orderItem.EventName</strong>.</p><br>
Top Tips :
- Events created from an event template following the Pre or Post Event email configuration described above will take on the Event Template-configured "Pre Event Email Date" and "Post Event Email Date".
- If Pre or Post Event email configuration takes place AFTER performances/events have been created from an event template, the “Pre Event Email Date” and “Post Event Email Date” will need to be edited manually, or by using the bulk edit tool, for an individual event (further details provided in the Edit Event and Bulk Edit pages).
- The Post Event email will only trigger if at least 1 ticket was scanned for the order (i.e. the consumer attended the event). If at least 1 ticket is not scanned, it will not trigger.
- A Pre or Post Event email test can be triggered in "Account Settings" → "Content" (further details provided in the Edit Email Content page).
Data Fields
| Customer First Name | @Model.FirstName |
| Customer Last Name | @Model.LastName |
| Customer Email | @Model.Email |
| Customer Phone Number | @Model.Phone |
| Customer Shipping Address Line 1 Address Line 2 City State Post Code Country |
@Model.ShipAddress1 @Model.ShipAddress2 @Model.ShipCity @Model.ShipState @Model.ShipPostalCode @Model.ShipCountry |
| Order ID | @Model.GlobalOrderID |
| Event Name | @orderItem.EventName |
| Event Date/Time (m/d/yyyy 00:00:00 PM) Event Date (US) Event Date (UK/ROW) Event Time (0:00 PM) |
@orderItem.EventLocalDate @orderItem.EventLocalDate.ToString("dddd, MMMM dd yyyy") @orderItem.EventLocalDate.ToString("dddd, dd MMMM yyyy") @orderItem.EventLocalDate.ToString("h:mm tt") |
| Event ID Product URL with Event ID |
@Model.EmailEventID https://SUBDOMAIN.DOMAIN.com/shop/checkout/basket?productEventId=@Model.EmailEventID |
| Venue Name Address Line 1 Address Line 2 City State Post Code |
@orderItem.LocationName @orderItem.LocationAddress1 @orderItem.LocationAddress2 @orderItem.LocationCity @orderItem.LocationState @orderItem.LocationPostalCode |
Settings: Invoicing Tab
Here you can customize an Invoice footer. This section is only applicable to the Saved Baskets process. Further details are provided in the Saved Baskets/Reservations for Groups and Individuals page. Contact the Ticketing Services department for further details.
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