Create Fee Sets/Fees in an Event Template

From the Nliven admin home page, click on the "Events" tab in the left-hand navigation menu. Select “Event Templates”. Find the Event/Show you would like to create Fee Sets for. Click the "Edit Template" button to the right of the show name. Select the “Pricing” tab. Choose the “Fee Sets” option at the top of the page.

Top Tip : Changes made to Fee Sets are visible across any event scheduled within this Event Template. On creation, Fee Sets (such as the “Default” fee set) will appear in the Fee Set information table (see below) but will require individual Fees to be built into each set. Fee Sets can contain no Fees in the case that an Event OR Promo should not have Fees associated with it.

Create or Edit a Fee Set

The "Default" Fee Set: Each Event Template has a “Default” Fee set which is created automatically without Fees during an Event Template build. Multiple Fees can be added to the set. The Default Fee Set should contain the set of Fees that will be used for every standard Event Template-associated ticket purchase.

To create a new Fee Set: Click “+ New Fee Set”. Enter a “Name” and click “Create Fee Set”.

To edit a Fee Set (Default or otherwise) and add Fees: Click the pencil icon on the far right-hand side of the page.

To add a “Fee” to a Fee Set: Click “+ New Fee” on the right-hand side of the information table.

Enter the following fields:

Name: Give your Fee a name. If the "Include in face value" box is not checked, this fee will appear during the purchase flow, at the customer Basket Page & in the Order Confirmation email.

Grouped Display Name: This function is only displayed to a customer if it is an external fee. This box defaults to the configured “Name” field above. All Fees using the same Grouped Display Name will total on the same line during the buying process, in order-related emails, and on the Invoice generated from a saved basket. Further details are provided in Saved Baskets/Reservations for Groups and Individuals page.

Fee Category: Choose "Exchange", “Internal Commission”, “Partner Commission”, “Service Charge”, “Tax”, or “VAT”. The option selected for the Fee Category will display in Orders List export for affiliated orders.

Fee Category Information

1. Exchange: An external charge to be applied to the face value of a ticket when self-exchanged via the customer “My Account” area. Further details are provided in the Self-Exchanges page. 
   Fees with this Fee Category can be filtered when running the Payments Report.

2. Internal Commission: This applies to a commission a theatre can earn on their own seats.

3. Partner Commission: A Partner Commission is one you would give out to a partner/ticket agent.
   Commission calculations populate on the Group Sales Agent Module requests, in the Commissions Report, and in the Payments Report. It will not charge the customer an additional Fee. The commission amount is calculated/surfaced for reporting purposes. *If Partner Commission is chosen, the commission will always be calculated but will only be made available in the Payments Report “Partner Sales Commissions” section if a Nliven user is affiliated with a Partner (Outlet Seller or API User) has processed associated orders. Further details are provided in Create Outlet Sellers and User Roles in Nliven pages).

4. Service Charge: Any form of external charges, such as a booking fee or restoration levy, that is going on top of the face value of a ticket. Fees with this Fee Category can be filtered when running the Payments Report.

5. Tax: Currently has no bearing on other areas of the Nliven app.

6. VAT: United Kingdom-specific tax. This populates a VAT summary on the saved basket Invoice. Further details are provided in the Saved Baskets/Reservations for Groups and Individuals page. The VAT is also displayed in various sections of the Payments Report.

Fee Application: Choose whether the Fee should be applied “Per Order” or “Per Ticket”. The "Per Order" option is not available for Fees created in Fee Sets other than “Default”. If necessary, order-level Fees can be waived in a Promo Rule. For configuration, visit the Create/Edit Promos in an Event Template page.

Display: Check the “Include in face value” box if the Fee should be included in the face value of the ticket. If the fee is on top of the ticket price, leave the box unchecked.

Calculation Type: Check the “Reverse Calculation” box if the Fee calculation amount should be taken out of the final ticket price. Leaving the box unchecked will mean the Fee calculation amount is added on top of the ticket price. Contact the Client Services department for further details.

Fee Type: This can be set as a percentage, flat amount, or table. If the fee table option is chosen, you will need to enter a Min and Max Ticket Value and associated Fee Amount for each line. The fee table option can be used for fees that apply to sliding ticket prices. For example, tickets between $0 and $25 have a $1 fee and tickets between $25 and $50 have a $2 fee. Extra Rules (price ranges) can be added by clicking the + Add Rule link below the fee table. The last line of the table will not require a Max Ticket Value.

Amount: Enter the amount as a percentage of the ticket price, or as a flat amount. For fee tables, the amount will be required for each rule/ticket price range.

GL Code: General Ledger Codes can be added to Individual Fees. they can also be added to Event Templates, Products, and Delivery Methods. They will appear in the Transactions V2 Report and Order Items Download. 

Sales Channels: The Fee will apply to tickets purchased through the sales channels selected here.

Commissionable: This check box appears if the "Fee Category" chosen above is NOT "Internal Commission" or "Partner Commission". Check the box if the Fee should be subject to commissions configured in the Fee Set, in which case an order item will be created for each commission calculated on the Fee. For example, if a "Service Charge" is marked as commissionable and a “4% Commission” is configured in the Fee Set, the order item will be “Service Charge 4% Commission”; if the box is checked and a commission is not configured in the Fee Set nothing will be calculated.

Taxable: A check box appears if the “Service Charge” or “Internal Commission”/”Partner Commission” is chosen as the “Fee Category”. Check the box if the Fee should be subject to taxes configured in the Fee Set (Fee Categories “Tax” or “VAT”). This will enable an order item to be created for each tax calculated on the Fee. For example, if a "Service Charge" is marked as taxable and a "VAT" is configured in the Fee Set, the order item will be "Service Charge VAT”. If the box is checked and a Fee with “Fee Category” “Tax” or “VAT” is not configured in the Fee Set nothing will be calculated.

Archive Fee: Check the box to archive the Fee and remove it from the total Ticket Amount. To view archived fees associated with a particular fee set, click the blue “View Archived” link. To return the archived fee back to the fee set, uncheck the “Archive Fee” box within the “Edit Fee” section.

Applying Fee Sets to Events

A new Fee Set will need to be created if a Promo calls for a different set of Fees OR no Fees. Configuration details within a Promo Rule are provided on the Create Promos in an Event Template page.

Otherwise, the "Default" Fee Set will apply to all Events under an Event Template for the specified Sales Channels.

Delivery Fees should be set on the Delivery Plan and not at the Event Template. Further details are provided on the Create/Edit Delivery Plans & Delivery Methods page.