Create/Edit Delivery Plans & Delivery Methods

From the Nliven admin home page, click on the "Account Settings" tab in the left-hand navigation menu. Here you will find the "Accounts Settings" page. Click the "Delivery Plans" tab.

To create a new Delivery Plan click "+ New Delivery Plan" in the top right-hand corner of the page and enter a Name. For example, "Default" or "Will Call Fee Plan."

Existing Delivery Plans can be edited by clicking the pencil icon in the Actions column of the Delivery Plans information table.

Add Delivery Methods to a Delivery Plan

To add Delivery Methods to a Delivery Plan, first click the pencil icon to the right-hand side of the Delivery Plan Name in the information table.

Then on the chosen Delivery Plan, click the "+Add Delivery Method" button on the right-hand side.

Add OR Edit Delivery Method: Here you can choose how tickets will be delivered for each sales channel. The following specific delivery method processes can be configured:

Sales Channel - Choose API, Call Center, Group Sales, House Seats, Outlet, Point Of Sale, Secondary Market, or Web.

Delivery Type - Choose API, Email, Mail, Point Of Sale, Print At Home, or Will Call. Selecting “Mail” will populate automatically checked “Allow International Shipping” box. Uncheck the box to disable international shipping.

Delayed Delivery - Choose “No Delay” (default), “Delay Days Before Event” (Days field will populate where you can specify the number of days to delay the output), or “Delay Indefinitely.”

Display Name Override - If you wish to change the Display Name of the Delivery Type in the Consumer Flow you can input the desired name here.   

Please Note:  The Display Name Override is only available on the V2 Consumer Checkout.  This is detailed in the tooltip (as shown below).

Price - If a charge should be linked to a certain type of Delivery/Sales Channel, enter an amount to be charged to the customer (Note: Delivery fees should be set on the Delivery Plan and not in the “Fee Sets” tab in an Event Template, further details provided on the Create Fee Sets/Fees in an Event Template page).

Cutoff Time - If a particular Delivery Method should be cut off at a certain time prior to a performance, choose a number and a cut off parameter (minutes, hours, or days; options display in the drop-down menu. For example, Cutoff Time = 1 hour or 1 day).

Email Notes - Text entered here will populate in Order Confirmation emails associated with Event Templates that are utilizing the specific Delivery Plan.

Basket Notes - Text entered here will appear in the purchase flow. It will populate under the Delivery Method when chosen from the drop-down menu at the customer Checkout page.

Customer Checkout Information Fields:

• Customer Email - Choose to Include or Require during checkout (if you click “Require" then “Include” will automatically be checked as well). In certain cases, for example, Delivery Type "PrintAtHome", the box will automatically be checked to require a Customer’s Email.
• Customer Title - Choose to either Include or Require during checkout (if you click “Require" then “Include” will automatically be checked as well).
• Customer First Name - Choose to Include or Require during checkout (if you click “Require" then “Include” will automatically be checked as well).
• Customer Last Name - Choose to Include or Require during checkout (if you click “Require" then “Include” will automatically be checked as well).
• Customer Phone - Choose to Include or Require during checkout (if you click “Require" then “Include” will automatically be checked as well).
• Audience Rewards - Applicable to certain allocated sales. Contact the Ticketing Services department for further details.
• Organization - Applicable to certain group sales processes. Contact the Ticketing Services department for further details.
• Partner Order ID - Applicable to certain outlet sales processes. Contact the Ticketing Services department for further details. Note: Do not configure this field to be included or required when Sales Channel is "API".

Manage a Delivery Method Plan

Edit or Delete Delivery Methods: Individual Delivery Methods can be edited or deleted by clicking the ellipses button under the Actions column and selecting "Edit" or "Delete."

Organize Delivery Methods: Delivery Methods can be organized into a preferred order, in which they will appear in the list of delivery options at checkout. The top Method will be the default/first option. Hover over the Delivery Method lines and then you will be able to drag and drop the Methods into preferred order.