From the Nliven admin home page, click on the "Events" tab in the left-hand navigation menu. Select “Event Templates” to build an event/show. Here you can view events, by selecting “By Template”, or by choosing “All Events” ie, list by individual performances. A URL link to the customer tickets page is displayed under the Event Template name. This is the URL you will use to embed on your website.
An Event Template: is the master template for an event or show. It must be produced prior to individual performances/events being created. Once a template exists, individual performances can be allocated to an event/show template and specific pricing, seat settings, maps and products can be assigned.
Create an Event Template
To create a new Event Template: click the “Create New Template” button in the top right-hand corner of the page.
Enter the following fields:
- Event Template Type: Choose "Standard" for a typical event/show; other template types are available for Memberships, Gift Certificates, Event Plans, etc.
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Event Title: For internal use only, the system will use this field name to link events to this Event Template. It will also populate/be used in filters and reports.
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Venue: Choose the venue where events built using this Event Template will take place. Further details are provided in the Create/Edit a Venue page.
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Venue Config: Choose the venue configuration that applies to performances/events built using this Event Template. The drop-down menu could offer one or multiple options depending on the number of configurations the Client Services department has been asked to create.
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Event Code: This is the URL that will appear on the customer Tickets Page.
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Delivery Plan: Choose the Delivery Plan that will apply to events/performances built from this master template. Delivery Plans are built at the “Account Settings” tab. Further details are provided in the Create/Edit Delivery Plans & Delivery Methods page.
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General Admission Mode: For a completely General Admission venue, this mode must be toggled on (blue). For a reserved or partially reserved/partially GA seating venue, this mode must be toggled off.
To edit an existing Event Template: click the "Edit Template" button associated with the desired event/show on the main Event Templates dashboard. You will be taken to the "Settings" tab. Here you can edit settings or toggle to edit pricing, seat settings, maps and products. Further details are provided in dedicated documentation pages on each section of Event Templates.
Bulk Edit Events: Events/shows can be bulk edited for ease of use when creating changes to multiple performances/events within a particular show run. On the Event Templates dashboard, click on the ellipses on the far right-hand side of the event you would like to bulk edit. Select “Bulk Edit Events”. Further details are provided on the Bulk Edit Events page.
Bulk Edit Seats: Seats can be bulk edited for ease of use when creating changes to multiple performances/events within a particular show run. On the Event Templates dashboard, click on the ellipses on the far right-hand side of the event you would like to bulk edit. Select “Bulk Edit Seats”. Further details are provided on the Bulk Edit Seats page.
Duplicate Event Template: Event Templates can be duplicated if you need to change a specific element of an event for performances within the same show run. This is useful if you need to change seat maps etc, for future dates while keeping all other elements, such as pricing or promos, the same. When a new Event Template has been duplicated and adjusted, you can link one to another. The customer purchase flow appears as one continuous run of a show and one URL. Linking templates can only happen at the start or end of a calendar month.
- After choosing "Duplicate Event Template", the "Event Name", "Display Name", and "Event Code" fields will populate.
- A unique event code must be entered to proceed.
- You will also be presented with “Copy Fees”, “Copy Pricing”, and 'Copy Promos” checkboxes. Check the box of those you would like to duplicate.
- The “Copy Pricing” box must be checked in order to duplicate price levels, price types, price tables and the “Maps” tab from one Event Template to another.
- The “Copy Promos” box cannot be checked unless “Copy Fees” and “Copy Pricing” are checked first.
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