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Create/Edit a Venue

Rosie Goodman
Updated

From the Nliven admin home page, click on the "Venues" tab in the left-hand navigation menu.

 

Before an Event Template/Events can be created (further details provided in Create or Edit an Event Template page), the Venue in which the Events take place must first be created and properly configured. Nliven clients can create their own Venues, but TixTrack’s Ticketing Services Department must upload the seating maps or "Venue Configurations" and configure specific information.

A Venue cannot be created until a client’s Payment Account (typically Stripe) details have been passed on to the Ticketing Services team. This ensures that the credit card payment account is properly assigned to the Venue. Contact the Ticketing Services Department for more details.

 

To create a new Venue: Click the "+ Add Venue" button on the right-hand side of the screen.

 

Enter the following fields:

Name: Venue Name. This will populate over the Banner image at the "Sell Tickets" tab and tickets page. It will appear on tickets, and in customer email communications.

External Venue ID: Only applicable if Nliven will be interfacing with the Ticketmaster Host API for inventory; contact the Ticketing Services department for further details.

Payment Account: This will typically be called "Default". Stripe Account information will need to be provided to the Ticketing Services department - contact them for further details. 

Apply Pay: Toggle on to "Allow Apple Pay"; Note: Additional configuration will be needed - contact the Ticketing Services department to enable.

  • Important Note: Per guidance from Apple as of February 2025, any Apple Pay marketing must include the following note on Tap to Pay - Tap to Pay on iPhone requires a supported payment app and the latest version of iOS. Update to the latest version by going to Settings > General > Software update. Tap Download and Install. Some contactless cards may not be accepted by your payment app. Transaction limits may apply. The contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC. Tap to Pay on iPhone is not available in all markets. For Tap to Pay on iPhone countries and regions, see: https://developer.apple.com/tap-to-pay/regions/. Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.

Currency Locale: Enter the type of currency the VENUE uses.

Street Address, Street Address 2, City, State, Postal Code, Country: Location/Address of the Venue; City & State will populate over the Banner image at the "Sell Tickets" tab, the customer tickets page and on tickets. The venue’s full address will populate in email communications to customers.

TimeZoneID: Enter the Time zone that the VENUE location falls in.

Map URL: Longitude and Latitude points are used for digital wallet geolocation features.

Guest List Email Addresses: Enter the email addresses to receive Guest List emails, once sales have cut off for an event taking place at this Venue.

Accessibility Mode: Default to "No Accessibility" upon creation of the venue.

Latitude and longitude fields: Enabling Google Pay Pass, Apple and Google Wallets:
Latitude (limited to 6 decimal points): ex. 40.759164
Longitude (is a negative number, limited to 6 decimal points): ex. -73.986746

 

Edit a Venue: by clicking on the pencil icon button on the right-hand side of the Venue name on the "Venues" dashboard. After the creation of a new Venue, enter Venue set up information by clicking on the edit pencil icon.

 

Upon creation of a Venue, four tabs are created: "General" (contains previously configured Venue fields), "Configurations", "Ticket Printers", and "Workstations".

 

General Tab

The sections below will be auto-filled after Venue creation. To add additional elements or edit any section, click the “Edit” pencil icon button to the right-hand side of each section below.

  • Basics
  • Location
  • Payment

The following sections can be configured:

  • Admin Notification Emails: Here you can configure the system to send an email to Admin Users every time a new Order is made. This can be sales channel-specific.
  • Ticket Templates: Uploading a custom template will override the default account PDF template. Contact the Ticketing Services department for further details.
    • PDF Ticket Template:  Click "Upload" to load a custom PDF ticket template for this Venue.
    • PDF Product Template: Click "Upload" to load a custom PDF product template for this Venue.
    • Ticket Image: Click "Upload" to load a ticket image (advertisement or something similar; image size should be 1125X1125) for the PDF template for this Venue.

 

Venue Configurations Tab

Venue Configurations (or "Seating Maps") must be uploaded by the Ticketing Services department. Please send any Venue Configuration requests with proper documentation included (PDFs, seat manifests, etc.) to nlivensupport@tixtrack.com.

 

Once loaded onto the system, Venue Configurations will appear at the “Configurations" tab.

 

Click View Map: to see a static image of the Map.

GA Map With Seats: For General Admission or Mixed Reserved & General Admission Venues only.

Rank Test: Click the blue “Start” link to run a rank test. This shows how seats will be ranked/sold for the "Find Best Seats" mode.

Click Spatial Seat Map: to view "Spatial Row(s)" or "View From Seat Row(s)"; contact the Ticketing Services department for further details.

 

Top Tip (lightbulb): Seat details (Section, Row, Seat) can be verified after a Venue Configuration has been loaded (and even before creating an Event Template using a Venue/Venue Configuration) by accessing the "Rank Test" (after clicking "Start" in the top left-hand corner of the page) or "Spatial Seat Map" ("Spatial Row" tab) and hovering over any seat.

 

Ticket Printers Tab

If using Point of Sale functionality through Nliven, you will need to configure the web-based application to print hard tickets or product receipts to Boca printers from your Box Office (further details provided in Point of Sale Functionality in the Nliven Web Application page).

To make a Printer available for use in the Point of Sale App, click the “Add Printer” button and enter the fields below.

  • Name: Printer name.
  • IP Address: This has to be on the same network that Nliven is running on.
  • Printer Type: Select type/Boca

 

After adding a Ticket Printer to the "Venues" tab in Nliven, the printer will be ready for configuration in POS Settings (further details provided in Point of Sale Functionality in the Nliven Web Application page).

 

Workstations Tab

A Workstation is a way to set up separate reporting channels for sales from a number of Box Office windows. This means reports can be run for specific Workstations rather than the Box Office as a whole. Workstations can be assigned to individual computers.

  • Workstations can be set up If using the Point of Sale through Nliven.
  • Configure the web-based app to track the Venue and "Workstation" through which sales have taken place (further details provided in Point of Sale Functionality in the Nliven Web Application page).
  • To make a Workstation available for use in the Point of Sale App, click the "+ Add Workstation" button and enter a "Name".
  • After adding a Workstation to the "Venues" tab in Nliven, a Venue and Workstation can be assigned in POS Settings (further details provided in Point of Sale Functionality in the Nliven Web Application page).

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