Point of Sale Functionality in the Nliven Web Application

Nliven's Point of Sale capabilities have been optimized and no longer requires the use of the Windows 10 Nliven POS application.

• To access the POS Settings via the Nliven web app, select  "Tools" and then select "POS Settings" from the displayed sub menu

• You will be presented with a “Point of Sale Settings” modal. If the RPC program has not been installed, you will see a message stating “RPC not found” with the option to download the latest version. You will also be prompted to “click here to refresh after installing RPC” to access the POS settings.

When the RPC program is properly installed, you will have the ability to configure the following fields which will apply to a specific machine/computer:

• Venue - The menu will pull from a list of created venues on the account. Further details are provided on the Create/Edit a Venue page.

• Workstation - The drop-down menu will pull from the list of created workstations from the venue chosen above.

• Active Printer - The drop-down menu will pull from a list of configured printers from the venue chosen above.

• Active Stripe Terminal - The drop-down menu will pull from a list of configured Stripe Terminal devices.

• Cash Drawer - The drop-down menu will pull from a list of configured cash drawers.

You will also see fields “Installed RPC Version” and “Log Files” for both “RPC” and “Payworks”.

Please note Nliven is now only supporting Stripe terminals for POS sales.   Payworks/Miura will display as not found moving forward.

More information on Stripe can be found by visiting our Stripe Frequently Asked Questions (FAQ) page here.

Once settings are configured, credit card payments and hard ticket printing can occur in Nliven.

Should you have any issues with installing / uninstalling the RPC program you can use the Microsoft tool to help - the link is here.  Please reach out to Nliven Ticketing Services for support in these cases.

Credit Card Payments

Via Sell Tickets

• While creating an order via the “Sell Tickets” tab (further details provided on the Sell Tickets (Point of Sale) page), payment types “Stripe Terminal”, or “Credit Card - Swipe” must be selected at the checkout page in order to utilize a Stripe Terminal for payment.
• To utilize a Stripe Terminal device, select “Stripe Terminal”. Follow the instructions on the screen (“Ready”, “Process”, etc.) to check out.
• If you have checked out using the delivery method “Point of Sale”, hard tickets and products (add-ons) will print automatically via a configured Boca printer along with a receipt for customers to retain if payment was taken via the Miura payment terminal method. Other card or cash transactions will not automatically print a receipt.

Via an Accepted Order

• In the “Payments” tab of an order (further details on orders are provided on the Orders Management page), a new payment can be taken if there is a balance on the order by clicking the green “New Payment” button.
• Choose payment type “Stripe Terminal” to process a credit card payment.

Individual Order Printing

Via the Confirmation Page at Sell Tickets

Hard tickets can be manually printed via a Boca printer upon the completion of an order at the “Sell Tickets” tab.

Although tickets will have automatically printed if the “Point of Sale” delivery method was selected during checkout (further information described in the “Credit Card Payments” section above), you can also choose to print tickets or print receipts at the order confirmation screen after checking out with any delivery method.

Via an Accepted Order

In the “Tickets” tab of an order (further details on orders are provided on the Orders Management page), all tickets or selected tickets for an existing order can be re-printed by clicking the “Print Selected Hard Tickets” button. In this case, a header will also print.

Issuing a refund via the “Payments” tab of an order will automatically print a receipt.

Batch Printing

Via the Orders List

Batch printing takes place predominately at the “Orders” → “Orders List” tab. Select the “Filter” in the top right-hand corner of the screen to decide exactly what to batch print. Once filters are applied, they can also be saved by clicking the “Save Filter” check box and giving the filter a name. Saved filters will be accessible by all users on your Nliven account.

Useful Filters for Batch Printing

• Event.name: Name of the event; choose "contains” from “=” drop-down menu and then enter event name/part of event name in the text field (for example, “harry potter” or “lion king”).

• DeliveryMethod.DeliveryMethodType: Select the delivery method chosen for ticket delivery; select “Will Call”, “Mail”, etc. from the drop-down menu.

• OrderStatus: Filter only on confirmed orders, select "Accepted" from the drop-down menu.

• Event.LocalDate: Event date/time; can add two filters and choose “>=” the first event date/time for printing for the first filter and “<=” the last event date/time for printing for the second filter from “=” drop-down menu; can also leave the drop-down menu at “=” and choose one event date/time for printing.

• SalesChannel: Select the Sales channel you wish to batch print for (to exclude Group Sales orders from a box office/PointOfSale print run for example); to include more than one sales channel in filters select the first sales channel from the drop-down menu then click "+ Add Filter Condition" below the filter and select "Or" rather than default “And” from the drop-down menu between sales channel filters.

• LocalCreated: Order creation date/time; can add two filters and choose “>=” the first order creation date/time for the first filter and “<=” the last order creation date/time for the second filter from “=” the drop-down menu; can also leave the drop-down menu at “=” and choose one order creation date/time.

Batch Printing Information

• The header will print for each order along with tickets/products (add-ons).

• The list will print alphabetically from last name Z to A, irrespective of order on screen

• The print run can be paused at any time and resumed when return to the Orders List (the previously used filter will persist and will need to click “Apply” again to return the same order results).

• Choose to print tickets that have previously been printed in the list.

Mozilla Firefox Browsers

Chrome is the recommended browser for Nliven users. However, if users need to use a Firefox browser, they are likely to run into an issue where they cannot update POS settings. This is due to Firefox's default settings, which do not trust a necessary Nliven certification for finding the RPC program. The solution to this issue is to manually relax the restriction by following the steps below.

1. Navigate to this URL - https://localhost:8443/tixtrack/pos?rpc=ping
2. A warning page will load. Click on the Advanced option.
   
3. Further details will appear. Click on Accept Risk and Continue.
   
   
4. If successful, the page will display a JSON response:
   
   

Go back to Nliven and it will now be possible to update POS settings.