Nimbus Access Card

This feature is available to UK users who are enrolled in the national Access Card scheme.

If you already have an agreement with Nimbus, you must request an API key from Nimbus and provide it to Nliven before setup can begin.

Nliven integrates with the Nimbus API to support real-time validation of Access Cards on the web. This integration allows patrons to:

• Purchase seats online that match their individual access requirements
• Automatically unlock applicable discounts using Price Types and Promos restricted by Customer Tags

To enable the Nimbus integration on your account, email nlivensupport@tixtrack.com or fill out our support form. 

Account Settings Configuration

Step 1: Create Customer Tags

In Account Settings (further details provided in Customer Tags - General, Memberships & Marketing Opt-ins page), create Customer Tags that reflect a patron’s access requirements.

• Set the tag Type to Nimbus Integration
• These tags will be appended to the customer record after Access Card validation

In most cases, Customer Tags should align with the access categories defined by Nimbus.

Step 2: Assign Tags in Nimbus Integration Settings

Once your Customer Tags are created, assign them within the Nimbus Integration settings found in "General" Account Settings (further details provided in Edit General Account Settings page).

This step links Nimbus access categories to your internal Customer Tags.

Event Template Configuration

Access Seats are hidden and unlocked using a combination of Holds, Promos, and Customer Tags.

Promos are restricted by both:

• The Hold applied to the Access Seats
• The Nimbus Integration Customer Tags assigned to the customer

These Promos should be added to the Default Promo Chain (further details provided in Edit Event Template - Settings Tab page), ensuring they automatically apply for logged-in customers with valid Access Card credentials.
 

Hiding the Access Seats

Apply a Hold to the Access Seats you want hidden from the standard web purchase flow (further details provided in Create/Edit Price, Hold, Accessible, Tag, or Seat Alert Maps in an Event Template page).

1. (Optional) Assign Accessibility Types in the Event Template Map in addition to the Hold to help customers identify seats that meet their needs.

These seats will not be visible to standard customers unless unlocked by a Promo.

Unlocking the Access Seats

To allow eligible customers to view and purchase Access Seats:

1. Create a Promo with Limit Type "Hold" (further details provided in Create/Edit Promos in an Event Template page)
2. Restrict the Promo to the relevant Nimbus Integration Customer Tag(s)
3. In the Promo Rules, select the Hold used on the Access Seats

When an eligible customer logs in, the Promo unlocks the held seats automatically.

Discounting the Access Seats

Discounts and companion tickets should be applied using Promo-driven Price Types.

Recommended approach:

• Create Promos restricted to Nimbus Integration Customer Tags
• Use these Promos to expose discounted or complimentary Price Types (further details provided in Create Price Types in an Event Template page) on the Review Basket page

Companion Comp Promos

If you are offering a companion ticket:

• Enable “Requires at least one paid ticket” in the Promo Rules
• This ensures a paid seat must be purchased alongside the comp companion ticket
  
  
   

Promo Summary

There are various ways to configure the Promos, which will vary depending on the needs of the client.

In the example detailed above, you will have at least three Promos:

1. The Promo that unlocks the seats
2. The discounted Promo attached to the Access Rate Price Type
3. The comp Promo attached to the Companion Price Type

The first Promo should be added to the chain of Default Promos in first position.