From the Nliven admin home page, click on the "Account Settings" tab in the left-hand navigation menu. Here you will find the "General" account information page.
Host Names
Default Host Name - This is configured by Ticketing Services. It will appear in the URL for every event ticket page. It should follow the format "accountname.tixtrack.com" or "accountname.nliven.co". Any other format would require additional configuration. Contact the Ticketing Services department for further details.
Host Names - New Host Names can be configured when necessary. Contact the Ticketing Services department for further details.
General Account Info
Complete the fields by clicking the "Edit" pencil icon at the right-hand side of the page. Press the blue “Save” button on the right-hand side of the page to keep the changes.
Account Name - The “Account Name” field, should reflect the name of the organization.
Allow Customer Login - Toggle on (blue) to allow customers at the ticket buying page the option to create an account and log in, change password, view past and current orders, and view saved credit cards. This allows customers to save their details on the checkout page. For further details, access the Customer Log In Guidance page.
Enable Automatic Ticket Bundle Appending - Toggle on (blue) Automatic ticket bundling. Enable or disable.
Hide Seat Locations During House Seats - Toggle on (blue) to restrict House Seats users and requestors from viewing specific seat locations during the House Seats request process.
Hide Seat Locations During Group Sales - Toggle on (blue) to restrict Group Sales users and Group Sales Agents etc from viewing specific seat locations during the Group Sales Module request process.
Show Group Sales Agent Module - Toggle on (blue) to enable the "Group Sales Requests" tab in Nliven. This is for the use of the Group Sales Agent Module; only applicable if utilizing this portion of the application.
Show Event Plans - Toggle on (blue) to enable the "Event Plans" tab in Nliven. This is for the use of clients wishing to utilize this portion of the application (further details provided in the Create or Edit an Event Plan page).
Require Commissions On Partner Orders - Toggle on (blue) to require that orders processed at the Nliven "Sell Tickets" tab, can be made using a Promo that includes commissions, which can be configured in its Fee Set when a Partner is assigned (further details provided in the Sell Tickets (POS) page).
Account Currency - Choose an option from the drop-down menu to set the preferred currency in all sales dashboards and reports
Default Language - Defaults to "English". Additional language options may change event date formats, verbiage, etc, for customers on the tickets page and in email communications.
Web Settings
Fields can be edited by clicking the “Edit” pencil icon on the right-hand side of the page.
Home URL - Account owner's home website URL. Customers will be redirected to this URL when clicking on the navigation image on the tickets page, which populates in the top
left-hand corner. It will also populate at the bottom of emails to customers, preceded by "You are receiving this email as a follow up to your order”.
Book Now URL - The URL the customer will be redirected to when clicking the "Book Now" button on the Customer My Account page. If left empty, no button will display.
Google Analytics ID - If applicable, will be entered by the Ticketing Services department. Contact for further details.
Google Analytics 4 - If applicable, will be entered by the Ticketing Services department. Contact for further details.
Global Head HTML - This is the HTML markup that will be placed inside of the document <head> tag; typically used for initializing scripts such as Google Tag Manager or Facebook Campaign tracking. Contact the Ticketing Services department for further details.
Global Body HTML - This is the HTML markup that will be placed inside of the document <body> tag. It can be used for <noscript> tracking blocks or other campaign HTML markups, which is required to be in the body. Contact the Ticketing Services department for further details.
Accessible Seating Agreement - Requires HTML. Users can edit the entire Accessible Seating Message, including the bold header text. Using HTML, users can customize their Accessible Seating Messages, including adding links, bolded, italicized, and colored text.
Confirmation Page HTML - This is the Custom code for analytics that, if configured, will show up on the customer order confirmation page. It is configured by the TixTrack development team. Contact the Ticketing Services department for further details.
Confirmation Page Content - Requires HTML. Populates at the customer order confirmation page
Email Footer Content - Information populates as the footer of all customer emails.
Email Button Color - The hex code entered or selected on the color picker determines the color of the call to action buttons in system-generated emails (new user creation, password reset, inline tickets, etc.).
Require Terms of Service Agreement by Customer - Toggle on (blue) if you require the customer to check the box to agree to Terms of Service.
Terms of Service - Requires HTML. The terms of service information you would like your customers to agree with. Populates at customer checkout page.
Terms of Service (French) - Requires HTML. Populates in French at the customer checkout page.
Press the blue “Save” button on the right-hand side of the page to keep the changes
Email Settings
Here you can configure a specific “From Email” by individual sales channels (Group Sales, House Seats etc).
If a bespoke email address is not entered, it defaults to "info@nliven.co". To use a specific “From Email,” additional configuration is required. Each “From Email” must be edited by a member of the Ticketing Services department. It can only be successfully added when the additional configuration has been completed. This will allow purchase-related customer emails to be successfully sent. Contact the Ticketing Services department for further details
Billing Fields
Here you can choose which Sales Channels will enable specific Billing Fields.
Click the “Edit” pencil icon on the right-hand side of the screen and check the appropriate sales channel box within each billing field.
Press the blue “Save” button on the right-hand side of the page to keep the changes.
TixTrack Sync
TixTrack ID - Contact the Ticketing Services department for further details.
Anonymize Settings
This section is related to GDPR (EU General Data Protection Regulation) compliance. Contact the Ticketing Services department for further details.
To Edit these settings, click the Edit pencil icon on the right-hand side of the page. Press the blue “Save” button to keep the changes.
Registered Guest Can Delete Account & Anonymize History
- Toggle on (blue) to enable.
- Enabling this setting will add a "Delete Account" button at the bottom of the Manage My Account page:
- After clicking "Delete Account", the customer is asked, "Are you sure you wish to delete your account? This action cannot be undone."
- If the customer decides to proceed with the deletion:
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- The action deletes their web account. If they want to register for a web account with the same email in the future, they will need to create a new account, which will in turn create a new customer ID.
- All data from the customer information fields will be removed, thus anonymizing the customer record.
- The deletion action fires the CustomerDeleted webhook.
- The customer record will continue to exist, with all associated orders remaining attached to the customer ID.
- The customer record's verified status and Registered field will not be affected by the deletion process.
- All associated orders, regardless of event date, will have customer information removed from the ticket bundle.
- Associated orders with event dates in the past will have all customer information removed, excepting the customer ID.
- Associated orders with event dates in the future will retain all customer information, except for the ticket bundle. These orders can be searched using the customer's email and name. If there is a desire to anonymize these orders after the event date has passed, it needs to be done manually.
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Automatically Anonymize Guest Orders & Customers
- Toggle on (blue) to enable.
- This setting enables/disables a continuous, daily process that removes customer information from orders after an event date passes. It also anonymizes the associated customer IDs if they have no orders for future dates.
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