Nliven offers an account/client-specific "Customer Log In" feature that allows a customer online to create an account to access details on their orders, upcoming tickets, saved credit cards, etc. A customer can then log in to their account at two entry points throughout the online purchase flow. 

“Allow Customer Login” can be activated at the account level - otherwise, this feature is not available to web customers. For further details, access the Edit General Account Settings page.

 

Registering a New Account

From an Nliven Event Template purchase page, a customer can click on “Log In” in the top right corner of the screen, and the following modal will display.  To create an online account, the customer can select “Register”.

Personal details are then inputted into the register screen.  Once completed, the customer clicks “Register”.

The customer will see the modal below displayed - requesting they verify their email address.

Once the customer clicks “OK” they are redirected to the Event Template page they had previously opened.

Account Management

Once a customer account is created/the customer is logged in, they can manage their account by clicking their name in the top right corner of the page. Doing so will present a menu of all account management options: Account Details, Tickets, Password, Transfers, Orders, and Payment Methods. The customer can also click "Logout" to do so at any point.

Each option can be clicked from the menu directly or accessed after clicking on one of the options and then toggling to another tab.

Account Details

Details input at the time of account creation can be accessed and edited at the Account "Details" tab.

Tickets

The customers' tickets are detailed out on the "Tickets" tab, giving them the ability to view their tickets, resend tickets, or transfer tickets (when made available on the account/Event Template - further details provided in Ticket Transfers page) to another email address.


 

Password Reset

If a customer forgets their password and is unable to log in, they can click "Forgot your password?" on the Log In modal.

This will bring them to a password reset page, where they can enter their account's email and receive a link to reset their password.

MFA for Password Reset

If a customer wishes to update their password they must first complete identity verification. This will be in the form of a new modal window asking the customer to “Send Verification Code” - clicking this button will send a verification code to the email associated with the account.

Once triggered, a Verification Code section will appear within the same modal, allowing the customer to enter the 6-digit code and proceed with resetting their password.

Important: This modal must not be closed in order for the customer to successfully verify their identity and reset their password.

The customer will receive an email containing a verification code. Please note the verification code expires within 10 minutes.

The customer will enter the code in the Verification Code section of the modal. Once this has been entered, the consumer will see a “Verification successful” message displayed.

This message will briefly display before the customer is allowed to proceed with resetting their password (per the parameters shown below).

Transfers

If active on the Account/Event Template, the customer will be able to view their Ticket Transfers by status. For further details on this feature, access the Ticket Transfers page.

 

Orders

Orders are listed by Order ID and order date - with the latest order displayed first.

 

Payment Method

During a purchase the customer has the ability to “Save My Info” (for future customer login) and also “Save My Credit Card” which allows the saving of a credit card to their account. Saved credit cards can be managed via the “Payment Methods” tab.

 

Account Security

To enhance the security of customer accounts, if a customer makes 3 failed attempts to log in to their account, they will be locked out for a period of 30 minutes. During this temporary lockout, the customer will see a login failure error if they continue trying to log in, such as "Unable to login with this email and password."

During this lockout period, the customer is able to reset their password. Resetting their password will also unlock their account. If the customer doesn't reset their password, they will be able to successfully log in after the temporary lockout period has passed.