Create or Edit an Event Plan

From the Nliven admin home page, hover over the "Events" tab in the left-hand navigation menu. Click "Event Plans". Contact the Ticketing Services department if you want to utilize Event Plans and do not see this tab available.

Event Plans can be fixed (fixed number of Events, fixed ticket quantity, fixed seat locations across Events in each slot, etc) or flexible (you can choose from various Event Templates/Events in each slot, different seat quantity for each slot, can decide on the number of slots to fill, etc). Several arrangements of Event Plans are possible.

Contact the Ticketing Services department for further details or guidance. 

Create an Event Plan

To create an Event Plan: click the "Create New Plan" button in the top right-hand corner of the Event Plans page. 

Enter the following fields:

• Plan Name: For internal use only. After creating the Event Plan, you can edit the "Display Name" that will appear over the Banner Image on the customer web-flow by opening the newly created Event Plan and clicking on the Basic Info tab.
• Plan Code: This is the URL of the customer web flow for the Event Plan page.
• Delivery Plan: Choose a Delivery Plan that incorporates the correct delivery fees to apply to Events that will be using this Event Plan. The Delivery Plan can be changed after the initial Event Plan creation. For further details visit the Create/Edit Delivery Plans & Delivery Methods page.

To Edit an Event Plan and build out the plan: Click the "Edit Plan" button to the far right of the Event Plan name (top image) at the Event Plans information table.

Here you will configure the Event Plan’s settings by entering the Slot Settings in the “Event Slots” tab.

Event Slots Tab

• Flex Plan: Customer can choose Event date for each individual slot, for all available slots, or up to a certain number depending on min/max slot configuration (described under "Slot Settings" section below); a slot would be configured for each Event Template/Show. For example, a customer wants to attend Chicago on July 8 (first slot selection), Cabaret on September 19 (second slot selection), and Rent on November 11 (third slot selection).

• Fixed Season Ticket Plan (user experience for this process will likely change from "Purchase an Event Plan" screenshots in the near future): Customer chooses seats once for all slots/events; each Event will require its own slot for this case; for example, a customer wants to purchase a football season ticket package for which they will have the same seats for every game

• Paired Plan: Customer can choose a pair of Events; each pair of individual Events will require its own slot for this case; seats to be sold in this case must also be placed on hold; Example: a customer wants to attend both parts (play is broken into two performances) of Harry Potter and the Cursed Child in succession (same day or consecutive days depending on event schedule) so selects "paired" part one and part two Events from a custom calendar.

Slot Settings

Click the blue “Edit” Pencil Icon to enter slot information.

• Min slot selection required for purchase: Enter the minimum number of slots a customer must choose from the slots on the Event Plan in order to check out.
• Max slot selection required for purchase: Enter the maximum number of slots a customer must choose from the slots on the Event Plan in order to check out.
• Default Promo Code: Select the default Promo code to be applied to Events chosen for each slot in the Event Plan. Note: A default promo code is required and must apply to all Events under all Event Templates configured in the Event Plans' slots (further details on the configuration of Promos provided in Create/Edit Promos in an Event Template page). The default Promo code can be further specified at the slot level (described below), which will override the default Promo code configured on the Event Plan for that slot.
• Click the blue “Save” button.

Slots

Add a new slot: by clicking the “Add a Slot” button. Fill in the details on the “New Slot” Screen.

• Slot Required: Check the box if a selection from this slot is required for checkout; Note: "Paired Plan" example described above must have all slots configured to NOT required.
• Promotion: This defaults to "Use Event Plan's Default Promo". Here you can choose a different Promo to apply to events for this slot; Note: If configured, this promo will override the default promo configured on the Event Plan.
• Display Name: Optional field. If configured, this will display above the default slot info at the customer Event Plan page, over the Event name if the slot only has one Event in it, over the Event Template display name if the slot has multiple Events under one Event Template in it, or the general "Add an Event" if the slot has Events from multiple Event Templates in it.
• Archive Event Slot: Toggle on to archive slot.

Add Events: choose the Event Template you would like to use to populate Events to add to the slot.

• Start Date: Choose the Event start date to filter Event results for the performances assigned to the Event Template.
• End Date: Choose the end date to filter Event results for performances assigned to the selected Event Template.

• Event results will automatically populate based on the template, start date, and end date configured above.

• Click the plus icon to the right of an Event to add it to the slot's Event list.

• If multiple Event Templates should be offered as options under the same slot, the process can be repeated using another Event Template by changing the configured option under "Template".

• To remove Events from a slot, click the trash can icon to the right of any Event.

Basic Info Tab

Plan Info

Here you will configure the Plan Info. Click the blue “Edit” pencil icon button on the right-hand side of the screen.

• Title: For internal use only; originally configured upon Event Plan creation as the "Plan Name".
• Display Name: This will appear over the Banner Image on the customer Event Plan page.
• Plan Code: This will appear in the URL on the customer Event Plan page; originally configured upon Event Plan creation.
• Active: Toggle on to activate the Event Plan; Note: If the Event Plan link is accessed before the Event Plan is made active an error message will be surfaced.
• Description: Optional field; can be accessed by clicking on the info button in the bottom right-hand corner of the banner image at the customer Event Plan page.
• Click the blue “Save” button.

Images

Here you will configure the Images for use on the purchase flow. Click the blue “Edit” pencil icon button on the right-hand side of the screen.

• Banner Image (652X306): This will appear externally in the top left-hand corner of the customer Event Plan page and at the top of all Event Plan-associated emails to the customer if the Large Logo Banner image has not been uploaded internally at the "Sell Tickets" tab. This should not include text.
• Poster Image (400X400): This will appear externally at the Basket Page; can include Event series-specific text.
• Large Logo Banner Image (1400X680): Will appear at the top of all Event Template-associated emails to the customer, can include Event series-specific text
• Click the blue “Save” button.

Archive Plan: Toggle on to remove Event Plan from active Event Plan list.

Options Tab

Here you will configure the purchasing and seat selection options for the Event Plan in the purchase flow. Click the blue “Edit” pencil icon button on the right-hand side of the screen and fill in the details below.

Purchasing

Seat Selection Method: choose one of the following options:

• Separately for each event in plan: Choose this option if the customer should be able to select varying seats for different Events/slots.

• Require same seat quantity for all events: Check this box under the "Separately for each events in plan" option if the customer should be able to select the same quantity of varying seats for different Events/slots.

• Select seats once for all events in plan: Choose this option if the customer should be forced to select the same seats/quantity for all Events/slots; Note: This option can only be utilized if the Event Plan's slots only contain one event per slot, like in the "Fixed season ticket plan" example above, OR two paired events per slot, like in the "Paired plan" example above.

Restrict to Hold: This drop-down appears if the "Select seats once for all events in plan" option is selected. A hold is required for the Event Plan if this seat selection method is chosen.

Each slot represents a paired set of events: This checkbox appears if the "Select seats once for all events in plan" option is selected. Check the box to trigger a calendar display for a scenario like in the "Paired plan" for Harry Potter and the Cursed Child Parts One and Two, examples described above under "Event Slots".

Minimum Ticket Quantity (per event): Choose the minimum number of tickets a customer can purchase for each Event/slot. This defaults to 1.

Maximum Ticket Quantity (per event): Choose the maximum number of tickets a customer can purchase for each Event/slot. This defaults to 12.

Basket Timeout (minutes): Choose the basket expiration time in minutes for web sales. This defaults to 15 minutes.

Custom Header CSS: Paste custom header CSS here. This affects consumer ticket selection pages and consumer purchasing pages.

Delivery Methods

Making a Purchase using an Event Plan

The buying experience for Event Plans will differ slightly depending on the type of Event Plan configuration.

Below are the current options for seat selections made using an Event Plan

• Shop by Seat Map.

• Find Best Seats mode (default option).

• Heavy On Sale Mode (configurable on events either individually or in bulk). Further details are provided in Create/Edit an Event and Bulk Edit Events pages.

Flex Plan

Multiple Event Templates per Event Slot(s)

When the customer accesses the Event Plan link they will select an Event Slot (this will ask them to "Add an Event") before asking them to select an Event Template (Event Template Display Name will display) under that Event Slot. From there, the customer will select their seats then be taken back to the customer Event Plan page to make additional Event Slot selections accordingly before continuing to checkout.

Singular Event Template per Event Slot(s)

In the case of a singular Event Template configured in an Event Slot, when the customer accesses the Event Plan link they will select an Event Slot (which will display the Event Template Display Name [or Event Name if there is only one event configured in the Event Slot] and Venue.  Customer will then "Select a date and time" [or "Select Seats" if there is only one event configured in the Event Slot].  From there, the customer will select their seats then be taken back to the customer Event Plan page to make additional Event Slot selections accordingly before continuing to checkout.

Fixed Season Ticket Plan

In the case of a fixed season ticket plan configuration, when the customer accesses the Event Plan link they will select an Event Slot (which will display the Event Name and Venue and ask them to "Select Seats" since only one event is configured per Event Slot in this circumstance). From there, the customer will select their seats then be taken back to the customer Event Plan page where all subsequent slots will be automatically filled with the same seat locations/selection (since "Select seats once for all events in plan" Seat Selection Method was chosen as described above under "Edit an Event Plan" → "Options"), at which point they can continue to checkout. The user experience for this process will likely change in the near future.

Paired Plan

In the case of a paired plan configuration, when the customer accesses the Event Plan link they will select a pair of Events (both Event Names will display) from a calendar. From there, the customer will select their seats then continue to checkout.