Create/Edit Price, Hold, Accessible, Tag, or Seat Alert Maps in an Event Template

From the Nliven admin home page, hover over the "Events" tab in the left-hand navigation menu. Click "Event Templates". On the Event Templates page, click "Edit Template" on the far right-hand side of the Event Template you would like to create/edit Price, Hold, Accessible, Tag or Seat Alerts Maps for. Select the “Maps” tab at the top of the page.

A drop-down menu in the top left-hand corner of the Maps page reveals the five elements you can assign to seats, described below.

• Assign Prices: Here you assign Price Levels to seats. Price Levels are created at the "Pricing" tab → "Price Levels" in an event template. Further details are provided on the Create Price Levels in an Event Template page.

• Assign Holds: Here you assign specific Hold types to seats. Holds and Hold Groups are created at the "Account Settings" tab → "Seat Settings" → "Holds" and enabled at the "Seat Settings" tab of the Event Template. Further details are provided on the Create/Edit Seat Settings - Holds, Seat Alerts & Sale Types and Create/Edit Seat Settings in an Event Template - Holds & Tags pages.

• Assign Accessible: Here you assign pre-populated Accessible labels to a Venue map.

• Assign Tags: Here you assign Tags to seats. Tags are created under "Seat Settings" in an Event Template (further details provided on the Create/Edit Seat Settings in an Event Template - Holds & Tags page). Note: Tags are not available when the Event Template is in "General Admission Mode".

• Assign Seat Alerts: Seat Alerts can be assigned to seats that hold specific attributes. These alerts will be flagged up to the customer on the seat map and acknowledged by the ticket buyer (when configured to do so) during the purchase flow. Seat Alerts are created at the "Account Settings" tab → "Seat Settings" → "Seat Alerts". Further details are provided in the Seat Alerts Guide and on the Create/Edit Seat Settings - Holds, Seat Alerts & Sale Types page.

Choose a method to assign the options to seats on the Venue Map.

• By Section: Click the "Section" icon in the bottom left-hand corner to select an entire section.

• By Row: Click the "Row" icon in the bottom left-hand corner to select an entire row.

• By Seat: Click the "Seat" icon in the bottom left-hand corner to select a seat.

• Paint: Hold "shift" to paint as much of the Map as necessary. You will be given the option to "Remove" selection after the painting has begun.

ARROW >: To the right of the Name, Qty, totals, there is a small arrow. Click here to reference the option against Price Levels, Holds, Accessible Labels, Tags, or Seat Alerts.

Manage Maps

Map Dropdown 

At the drop down menu on the right-hand side of the Maps page, you can select:

• Default Map
• Manage Maps: Where you can edit Map names and copy or archive Maps
• Create New Map

Apply to Events

Top Tip : This option is only needed after making changes to an Event Template Map that has EXISTING Events created from the Template that require these changes be applied to.

• Apply as many options as is necessary (Price Levels, Holds, Accessible, Tags, Seat Alerts) to Events. Note: You will have to click the box to "Confirm Map Choices" before you can proceed to make sure you are applying the proper Maps to Events.

• After clicking "Next", choose to filter by Event Date(s) (All Future Events, Next 7 Days, Next 30 Days, Custom Date[s], etc.), Event Start Times, or Days of Week.

• Click "Find Events" to populate a list of Events (even if no Events are selected).

• Check the box next to each Event the chosen Map(s) should apply to.

  • Top Tip : If the chosen Map(s) should apply to all Events, click the checkbox above the event list on the left-hand side of the page.

• Once all relevant Events have been selected, click the blue "Apply to Events" button at the bottom of the popup.

General Admission Mode

Top Tip : When assigning Holds in General Admission mode (further details on GA mode provided in Create or Edit an Event Template page), you must keep in mind Users will need to select the type of tickets they wish to view (ie, all open seats or promoter holds only) when on the “Sell Tickets” page. This will allow you to only view the held or open inventory when selling a ticket.