Create Price Levels in an Event Template

From the Nliven admin home page, click on the "Events" tab in the left-hand navigation menu. Select “Event Templates”. Find the Event or Show you would like to create Price Levels for. Click the "Edit Template" button to the right of the show name. Select the “Pricing” tab. To create or edit Price Levels, choose the Price Level option at the top of the page.

Create a Price Level

To create a new price level: Click the “+ New Price Level” button on the right-hand side of the Price Level information page.

Enter the following fields:

Name: The field name will populate on Order Confirmation & Ticket emails. It will appear on the customer Tickets Page when in General Admission Mode. It will populate internally in Price Tables, Price Changes, on Maps when scaling and in Reports. For example, Price Level 1.

Zone: For internal use OR Group Sales Agent Module only. Logged in reporting.

Label: This information is displayed on PDF and hard tickets. For example, Enter Door 3. It is also displayed on the Tickets Page when hovering over a seat and not in General Admission Mode.

Sale Type: Price levels can be set up within a specific Sale Type. For example, a private property or producer seat can have its own Price Levels/Bands. The default option is "Standard" Sale Type. Sale Types are set up under "Account Settings - Seat Settings". Further details are provided on the Create/Edit Seat Settings - Holds, Seat Alerts & Sale Types page. Orders with seats in this Price Level will appear with the associated Sale Type in the Orders List export (“Orders List” → “Download”) → “SaleTypeName” column and in the “Ticket Sales” portion of the Payments report under "Sale Type".

Description: This is an optional customer-facing field. It is used to describe a package or provide further information on a Price Level. Information displays on the Tickets Page when hovering over Price Level Name in General Admission Mode & when clicking on the info button next to Price Level Label when not in General Admission Mode.

Must be sold as part of package: Check this box to enforce that this Price Level/Band must be sold as part of a package instead of a ticket only sale. This is only applicable if utilizing the packages functionality. Further details are provided in the Create Packages in an Event Template page.

Default Price: The amount entered here will populate in the Standard Price Table along with the Price Level Name.

Default Retail Price: Defaults to the same amount as Default Price above; not applicable in most cases; contact the Ticketing Services department for further details.

General Customer Tags: Check box of any applicable Tag. Used in reporting. 

Membership Tag: This field is only applicable for "Membership" Event Templates. Further details are provided in the Memberships page.

Manage Price Levels

To edit an existing price level: Click the pencil icon on the right-hand side of the existing Price Level name.

Archive Price Level: While editing a Price Level, check box to archive Price Level. A warning that archiving a Price Level cannot be undone will be displayed. Seats belonging to archived Price Levels must be assigned to a new Price Level.

Arrange Price Levels: Hover over the vertical line icon to the left of the Price Level information page (see image below). Drag & drop newly created Price Lands into a preferred order. This order will be displayed in Price Tables, Price Changes, Maps, Reports, and on the consumer purchase page in General Admission Mode.