Create/Edit Seat Settings - Holds, Seat Alerts & Sale Types

From the Nliven admin home page, click on the "Account Settings" tab in the left-hand navigation menu. Here you will find the "Accounts Settings" page. Click the “Seat Settings” tab.

Enter the Hold Group Name: Example, “House Seats” or “Production”.

Edit or Archive a Hold Group Name: Find the Hold Group name. Click on the Edit button on the far right of the Hold Group information table and enter the new name. Hold Groups can be archived if no longer needed by switching the Archive toggle on. A warning that archiving a Hold will render it inactive everywhere in Nliven will be displayed. Additionally, a selection of a new Hold must be made, which is where any seats in the Holds getting archived will be reassigned to.

Create and Manage Holds

To create a new Hold, use the Actions menu on the top right-hand side of the page and click "+ New Hold."

Enter the following fields:

Hold Name: Create a name for this new hold.

Hold Group: Select the Hold Group to place this hold within using the dropdown menu.

Set your own color for a Hold on the seat map. This color will be carried throughout the system. If a color is similar to another hold color, a warning message will appear.

Act as kill: Toggle on (blue) if seats placed under this Hold Name should be removed from reporting and sales.

Edit or Archive a Hold: Expand the Hold Group the Hold belongs to by clicking the arrow button on the far right side of the Hold Group row. Then, click on the pencil icon on the far right of the Hold in the Hold Group information table. The Hold Name, Hold Group, Color, or Act As Kill settings can all be edited, or the hold can be Archived. When archiving, a warning that archiving a Hold will render it inactive everywhere in Nliven will be displayed. Additionally, a selection of a new Hold must be made, which is where any seats in the Hold getting archived will be reassigned to.

Seat Alerts

To create and manage Seat Alerts, choose the “Seat Alerts” button in the “Seat Settings” tab.

To create a new Seat Alert, click “+ New Seat Alert” on the far right-hand side of the screen.

Enter the following fields:

Name: The field name (required) will populate at the event template stage when assigning Seat Alerts. It will also appear on the customer’s tickets and basket pages.

Description: A description associated with the seat alert name will populate at the customer tickets and basket pages. This can be inputted as text or html.

Requires Acknowledgment: Check the box to require that customers who purchase a seat with the Seat Alert assigned to it, will be forced to acknowledge that special circumstances are attached to their seat, on the basket page.

External ID: Only required if using primary ticketing system Enta or the Ticketmaster Host API. An external ID will allow corresponding Enta/Ticketmaster alerts to automatically appear in the customer tickets page map (further details provided on the Seat Alerts Guide).

Edit a Seat Alert: Click the pencil icon associated with the specific Seat Alert name to edit its details.

Archive: Seat Alerts can be archived if they are no longer needed by clicking the pencil icon on the far right-hand side of the page and turning on the Archive toggle.

Assigning Holds & Seat Alerts in Event Templates

Holds and Seat Alerts can be assigned to individual seats. To assign your created Holds and/or Seat Alerts you will need to do the following:

• From the left-hand navigation menu select Events, then Event Templates.

• Locate the Event Template to be updated, and click Edit button.

• Under the Seat Settings tab in the Event Template, the Holds page will display all Hold Groups. Click the Edit button on the top right, then click the eye icon to enable a Hold Group on the events within this Event Template. Individual holds within a Hold Group can be turned on/off by using the arrow on the far left next to the Hold Group name to expand the list of Holds in the Group and then using the eye icon on each individual Hold. A grey eye with a strike though it means the Hold will not be usable on this Event Template, while a blue eye icon means the Hold will be available.

• Once you have enabled Holds/Groups and saved those settings, go to the Maps tab in the Event Template.

• On the top left, select either “Assign Hold” or “Assign Seat Alerts" to place Holds/Alerts on specific seat locations.

• Holds can also be assigned to seats for a singular event on the Edit Event page. Find the Event under Events → Events List on the left navigation bar. Click the Event name, then "Edit Event," then under the Actions menu on the top right there are "Edit Holds" and "Edit Seat Tags" options.

Further details about these pages are provided here: Create/Edit Price, Hold, Accessible, Tag, or Seat Alert Maps.

Sale Types

To create and manage Sale Types, choose the “Sale Types” tab under “Seat Settings.”

To create a new Sale Type, click “+ New Sale Type” on the far right-hand side of the screen.

Enter the following fields:

Name: Choose a name for the sales type. The required field name will populate in the event template when creating price levels.

Default: Check the box to configure Sale Type as the “Default” (it will be automatically assigned instead of the “Standard” Sale Type when creating Price Levels).

Edit a Sale Type: Click the pencil icon associated with the specific Sale Type name to edit its details.

Archive: Sale Types can be archived if no longer needed by clicking the pencil icon on the far right-hand side of the page and turning the Archive toggle on. A Sale Type with the Default toggle on cannot be archived.

Assigning Sale Types in an Event Template

A Sale Type is assigned to each created Price Level in the Event Template set up.

• From the left-hand navigation menu select “Events,” then select “Event Templates.”
• Select the Event Template you wish to update and then click Edit.
• Select the “Pricing” tab then “Price Levels.”
• When a new Price Level is created, the "Sale Type" option will display with a dropdown menu to select which Sales Type to apply to the Price Level.
• Sale Types are included as a "SaleTypeName" column in the Orders List export (“Orders” tab in the left-hand navigation menu, then select “Orders List” then “Download”; further details provided in the Orders & Customers page).
• In a Transactions or Transactions V2 report, "Sale Types" is a field that can be filtered to display on the report.

Further details are provided in the Event Template documentation here: Create Price Levels in an Event Template.