Release "Inquiry" Baskets Tool

"Inquiry" Seats in Nliven are seats that have been added to a basket but have not yet been purchased, meaning an Order has not yet been created (which moves seats to "Sold" status). A long requested feature has been introduced to allow Nliven Admin App Users to release Inquiry seats/baskets to allow for internal access to those locations. For example, a Box Office User may release an inquiry basket started via the Web sales channel to accommodate a guest who has walked up to purchase seats before a performance.

Pre-Requisites for Feature Utilization

• The ability to access this feature is enabled in User Groups. The feature is toggled on by default for the Admin User Group.
• It is available to users who have access to V2 Edit Event Seat Maps (e.g. Edit Holds, Edit Prices).

To Release an Inquiry Basket

1. Identify the basket or seats you'd like to release.
2. Open a V2 Edit Event Seat Map (either by navigating from Sell Tickets (Point of Sale) or Edit Prices, Holds, Accessible Labels, or Tags for an Event).
3. Hover over the seat(s) and press the “i” key.
4. In the Seat Information modal, click “Release Basket”, check the box to confirm, then proceed.

Important Notes

• The Release Inquiry Baskets tool is not available for:
  • Saved Baskets
  • Baskets associated with the House Seats sales channel
• This feature will also be available at the Sell Tickets map once it is upgraded to version 2 ("V2") in late 2025.