Create Products in an Event Template

From the Nliven admin home page, click on the "Events" tab in the left-hand navigation menu. Select “Event Templates”. Find the Event/Show you would like to create Products for. Click “Edit Template”. Choose the “Products” tab.

Create a Product

Click "+ New Product" on the right-hand side of the Product information table and configure the following fields:

Name: The Product name will populate on the basket page during the checkout process, in order-related emails, & on Product tickets.

Product Type: This is for internal use only. Select the relevant dropdown. Only when selecting "Insurance" will a different prompt appear on the customer tickets page.

Description: A description of a Product can be added here. Product details will appear when a customer hovers over the Product Name.

Redemption Instructions: Redemption details will populate on the Product Ticket after customer purchases. This is an optional customer-facing field.

Hard Ticket Text: This is used for custom tickets only. Text can include a maximum of 12 lines with up to 100 characters per line. Lines must be separated by carriage returns (the mechanism used to reset position to the beginning of a line of text). This is an optional customer-facing field. Further details are provided on the Edit Custom Tickets - Ticket Templates & Ticket Values page.

Image: A 1000X1000 image of a Product is required. Product text overlay is encouraged. This will populate on the Basket Page. Further details are provided on the Images Required for Account & Event Template Setup page.

Has Variants: If a Product has size or color variants, choose "Yes". When Yes is selected, new variant fields will appear. Add each variant (S, M, L t-shirts) as a separate entry. Note: If you select "Yes", most additional Product configuration fields detailed below with the exception of Fee Set and Sales Channels will disappear.

Price: The amount entered here will display on the basket page and be charged to the customer when a Product is purchased.

SKU: Here you can enter a Product’s SKU number if required.

Inventory Control: Choose “Default” (most common) or “Event Controlled”. "Event Controlled" is only applicable when utilizing Product inventory controlled by an Event Template or interfacing with an external ticketing system (example AudienceView or Enta). For further details visit the Event Controlled Products page.

• Default Inventory: This field populates if “Default” is chosen as the Inventory Control above. Enter the largest inventory amount of a Product that could be offered for sale, for any Event created from this Event Template. Amounts can be edited at the individual Event level when in edit mode (“Events”-> “Event List”). For further details visit the Product Management for an Event page.
• GL Code:This field populates if “Default” is chosen as the Inventory Control above. Allows for tracking of General Ledger information in reporting.
• Full-Party Add-On: This toggle populates if "Default" is chosen as the Inventory Control above. More details on this feature are found later in this article.

• Event Template: This field populates if “Event Controlled” is chosen as the Inventory Control method above. This function designates the correct Event Template configured for Product Events/inventory.

External ID: This field is only applicable when interfacing with an external ticketing system. For example, AudienceView or Enta. Contact the Ticketing Services department for further details.

Fee Set: Choose “No Fees” (default) or desired Fee Set from the drop-down menu, if fees should be applied to a Product. For further details visit the  Create Fee Sets/Fees in an Event Template page.

Sales Channels: Check the boxes of the “Sales Channels” that a Product should appear as available on.

Full Party Add-On Feature

Full Party Add-On is a configuration option for Products that ensures the number of Products being added to a basket matches the number of tickets. This option is available for "Default" Inventory Control.

Note: This feature is only available for clients with Consumer Checkout V2 enabled and only via the Web sales channel. Contact the Ticketing Services department for further details.

Configuration

To enable this option on a Product, make sure Default is selected for Inventory Control and then toggle on Full Party Add-On. Enabling this option will require that the Product quantity in a Web basket matches the ticket quantity.

If the API Sales Channel was formerly checked, toggling on Full Party Add-On will uncheck the API box. Other Sales Channels (like Point of Sale) can be selected for the Product to be available at, but the enforcement of matching Product and ticket values will not work in any Sales Channel other than Web.

Consumer Purchase Flow

A Product with Full Party Add-On enabled will display a toggle on the Review Basket page.

When the Full Party Add-On item is toggled on, the Order Summary will update to show the newly added Product quantity matches the ticket quantity.

Product Type - Insurance

For products with the Product Type set to Insurance, the Full Party Add-On determines how the insurance fee is applied.

• When Full Party Add-On is enabled, the consumer is charged an insurance fee per ticket—that is, each ticket in their basket will include its own insurance charge.

• When Full Party Add-On is disabled, the consumer is charged a single insurance fee per order, regardless of the number of tickets purchased.

Insurance charged per ticket:

Insurance charged per order:

Manage Products

Arrange Products: Hover over the three horizontal line icon on the left-hand side of a Product name in the information table. Drag & drop Product listings into a preferred order for the consumer web flow. Products will also appear in this order on the "Sell Tickets" tab/Point of Sale in Nliven.

To edit a Product: Click on the pencil icon on the right-hand side of the Product line.

To delete a Product: Click on the trash can icon on the far right side of the Product line. This will remove the Product from the Event Template, as well as all individual Events the Product was available on. 

Note: Deleting a Product will not affect orders already created. Orders containing that Product will remain active, the tickets can be scanned successfully, and the Product will show up in a Transaction report. If a Product is being deleted because it is no longer available, cancellations and refunds can be manually processed on a per-order basis. 

Products in Order Confirmation Emails

The order confirmation email will list Products under a section labeled “ADD-ONS.” If there are no Products in the order, the confirmation email will not have this section.

Product Tickets

In addition to each individual event ticket, there will be an individual Product ticket with a unique barcode. Each Ticket Template Plan, which is set on the Event Template, includes both the ticket design and the Product ticket design, each of which can be customized. Further details are provided on the Edit Custom Tickets - Ticket Templates & Ticket Values page.